Ordered this set of necklaces for my mom, sister & I. They arrived relatively quickly and looked great! Two days after giving my mom the necklace, a gem had fallen out, after emailing the company, I was send a new necklace free of charge. Which again, was great! After an additional 4 months, one day the charm was gone. (Chain still intact) again, I was sent another necklace (this one was at a discounted price.) needless to say, the necklaces are beautiful but we have not had the greatest of luck. However, I was very impressed with their customer service and standing behind their product.