What is the difference between the box chain and rolo chain?
The chain types available for our sterling silver and 24k gold plated products are the box chain and rollo chain. The chain styles that comes with the necklace and the available chain lengths are indicated in the product’s page specification table. The Box Chain is the chain featured to the left and the Rollo Chain is the chain featured on the right.
What is your return policy?
You can return new, unopened jewellery sold by oNecklace.com within 90 days of delivery. Please note that there will be a 30% restocking fee on all items.
In the event you receive a damaged piece of jewellery or a piece of jewellery with a mistake, please contact us immediately via the ‘Email” icon shown on the bottom left of this window and we will do everything we can to be sure you are 100% satisfied with your order.
Can I see the design of my name before I make my purchase?
Yes! Try using the Name Preview Tool found on the top right corner of your screen. This will give you a rough idea of how your name will look in different fonts. To get an exact design send us an email requesting your name in a desired font and our graphic designers will gladly create a design for you.
Do you sell chains separately?
Yes, we sell chains separately if you have an order. Please contact our customer service team at email@example.com to make your purchase.
Are your products nickel-free?
Yes, all our products contain no nickel.
Can I engrave a message on the back of the pendant?
Unfortunately we're unable to do engravings on the reverse side of the pendant, however we can custom engrave any words or numbers on the front side.
Can I exchange my chain for a different length?
Yes, it's definitely possible to exchange the chain, Please contact our customer service team at firstname.lastname@example.org to get instructions.
We have name necklaces in Arabic! Check out our cute Arabic Name Necklace styles. When ordering please write name / word in Arabic. If you do not know Arabic we will happily translate your name for you from English.
How do I keep my jewellery looking new?
Can I put an accent symbol on my name?
Yes! Please when providing your name simply include the accent where you would like it to appear.